POM 4564 - Total Quality Management (3)

When Offered: Spring
Total quality management is an integrative management concept for continuously improving the total quality of goods and services through the participation of all levels and functions of the organization. TQM incorporates several dimensions: the design of products/services to meet customers’ needs, control of processes to ensure their ability to meet design requirements, and continued enhancement of quality. The course will cover topics such as quality systems, the management system for quality, quality of conformance, human resource management for quality, statistical quality control, quality assurance, measurements, and reliability.
Prerequisites: 84 earned hours and a minimum grade of “C” (2.0) in any Writing in the Discipline (WID) course, and POM 3650 or admission to M.B.A. program.

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